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Frequently asked questions
What are family invites for?
Do you have an API documentation?
How do I disable Trash?
Do you not support PayPal?
How much do you seed?
Can I choose individual files from a torrent before it gets fetched?
What does the padlock icon on the transfer mean?
Can put.io download from video sites like YouTube?
How can I create an RSS feed of my put.io content?
Broken downloads, corrupt zip files
Why are downloads from put.io to my computer slow?
Why are single connections slow?
Which download manager should I use?
What to do when the video player buffers too much
When do we transcode videos to MP4?
How can I move my files to other cloud providers?
How do I talk to you?
How can I change my payment method?
How can I cancel?
Can I restore my files after my account has lapsed?
What does Finishing mean?
Can I stream in 4K?
How can I share a file with someone who doesn’t have a put.io account?
Quick Guide on Subtitles
What happens if my account gets deactivated?