Frequently asked questions

What are family invites for?

Family is great and all but how does it work?

Written by Cigdem Cabuker
Updated over a week ago

Do you have an API documentation?

Of course.

Written by Cigdem Cabuker
Updated over a week ago

How do I disable Trash?

I want my files to be removed immediately.

Written by Cigdem Cabuker
Updated yesterday

Do you not support PayPal?

How come I can't use PayPal?

Written by Ufuk Kayserilioglu
Updated over a week ago

How much do you seed?

Written by Ufuk Kayserilioglu
Updated over a week ago

Can I choose individual files from a torrent before it gets fetched?

Written by Ufuk Kayserilioglu
Updated over a week ago

What does the padlock icon on the transfer mean?

Written by Ufuk Kayserilioglu
Updated over a week ago

Can put.io download from video sites like YouTube?

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I create an RSS feed of my put.io content?

Automate downloads from put.io

Written by Ufuk Kayserilioglu
Updated over a week ago

Broken downloads, corrupt zip files

Written by Ufuk Kayserilioglu
Updated over a week ago

Why are downloads from put.io to my computer slow?

Written by Ufuk Kayserilioglu
Updated over a week ago

Why are single connections slow?

Written by Ufuk Kayserilioglu
Updated over a week ago

Which download manager should I use?

Do you have a recommended download manager?

Written by Ufuk Kayserilioglu
Updated over a week ago

What to do when the video player buffers too much

This happens on Chrome

Written by Hasan Yalçınkaya
Updated over a week ago

When do we transcode videos to MP4?

Written by Hasan Yalçınkaya
Updated over a week ago

How do I switch audio tracks when playing back multi-track video files?

Written by Ufuk Kayserilioglu
Updated over a week ago

What happens when I upgrade or downgrade before my due date?

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I move my files to other cloud providers?

Written by Hasan Yalçınkaya
Updated over a week ago

How do I talk to you?

Get in touch with us

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I change my payment method?

I need to update my credit card details

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I cancel?

I hate you!

Written by Ufuk Kayserilioglu
Updated over a week ago

I’m adding torrent links from a private tracker, but they don’t start. What is the problem?

The authentication information is usually not included in the link.

Written by Hasan Yalçınkaya
Updated over a week ago