Frequently asked questions

22 articles in this collection
Written by Cigdem Cabuker, Ufuk Kayserilioglu, and Hasan Yalçınkaya

Do you have an API documentation?

Of course.
Written by Cigdem Cabuker
Updated over a week ago

How do I disable Trash?

I want my files to be removed immediately.
Written by Cigdem Cabuker
Updated over a week ago

Do you not support PayPal?

How come I can't use PayPal?
Written by Ufuk Kayserilioglu
Updated over a week ago

How much do you seed?

Written by Ufuk Kayserilioglu
Updated over a week ago

Can I choose individual files from a torrent before it gets fetched?

Written by Ufuk Kayserilioglu
Updated over a week ago

What does the padlock icon on the transfer mean?

Written by Ufuk Kayserilioglu
Updated over a week ago

Can I download from video sites?

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I create an RSS feed of my put.io content?

Automate downloads from put.io
Written by Ufuk Kayserilioglu
Updated over a week ago

Broken downloads, corrupt zip files

Written by Ufuk Kayserilioglu
Updated over a week ago

Why are downloads from put.io to my computer slow?

Written by Ufuk Kayserilioglu
Updated over a week ago

Why are single connections slow?

Written by Ufuk Kayserilioglu
Updated over a week ago

Which download manager should I use?

Do you have a recommended download manager?
Written by Ufuk Kayserilioglu
Updated over a week ago

What to do when the video player buffers too much

This happens on Chrome
Written by Hasan Yalçınkaya
Updated over a week ago

When do we transcode videos to MP4?

Written by Hasan Yalçınkaya
Updated over a week ago

I want to convert a whole folder to MP4. Must I chose every file individually?

How can I convert multiple files to MP4?
Written by Ufuk Kayserilioglu
Updated over a week ago

How do I switch audio tracks when playing back multi-track video files?

Written by Ufuk Kayserilioglu
Updated over a week ago

What happens when I upgrade or downgrade before my due date?

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I move my files to other cloud providers?

Written by Hasan Yalçınkaya
Updated over a week ago

How do I talk to you?

Get in touch with us
Written by Ufuk Kayserilioglu
Updated over a week ago

How can I change my payment method?

I need to update my credit card details
Written by Ufuk Kayserilioglu
Updated over a week ago

How can I cancel?

I hate you!
Written by Ufuk Kayserilioglu
Updated over a week ago

I’m adding torrent links from a private tracker, but they don’t start. What is the problem?

The authentication information is usually not included in the link.
Written by Hasan Yalçınkaya
Updated over a week ago