Frequently asked questions

19 articles in this collection
Written by Cigdem Cabuker, Ufuk Kayserilioglu, and Hasan Yalçınkaya

How do I disable Trash?

I want my files to be removed immediately.
Written by Cigdem Cabuker
Updated over a week ago

Do you not support PayPal?

How come I can't use PayPal?
Written by Ufuk Kayserilioglu
Updated over a week ago

How much do you seed?

Written by Ufuk Kayserilioglu
Updated over a week ago

Can I choose individual files from a torrent before it gets fetched?

Written by Ufuk Kayserilioglu
Updated over a week ago

What does the padlock icon on the transfer mean?

Written by Ufuk Kayserilioglu
Updated over a week ago

Can I download from video sites?

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I create an RSS feed of my put.io content

Automate downloads from put.io
Written by Ufuk Kayserilioglu
Updated over a week ago

Broken downloads, corrupt zip files

Written by Ufuk Kayserilioglu
Updated over a week ago

Why are downloads from put.io to my computer slow?

Written by Ufuk Kayserilioglu
Updated over a week ago

Why are single connections slow?

Written by Ufuk Kayserilioglu
Updated over a week ago

Which download manager should I use?

Do you have a recommended download manager?
Written by Ufuk Kayserilioglu
Updated over a week ago

What to do when the video player buffers too much

This happens on Chrome
Written by Hasan Yalçınkaya
Updated over a week ago

When do we transcode videos to MP4?

Written by Hasan Yalçınkaya
Updated over a week ago

I want to convert a whole folder to MP4. Must I chose every file individually?

How can I convert multiple files to MP4?
Written by Ufuk Kayserilioglu
Updated over a week ago

How do I switch audio tracks when playing back multi-track video files?

Written by Ufuk Kayserilioglu
Updated over a week ago

How can I move my files to other cloud providers?

Written by Hasan Yalçınkaya
Updated over a week ago

How do I talk to you?

Get in touch with us
Written by Ufuk Kayserilioglu
Updated over a week ago

How can I change my payment method?

I need to update my credit card details
Written by Ufuk Kayserilioglu
Updated over a week ago

How can I cancel?

I hate you!
Written by Ufuk Kayserilioglu
Updated over a week ago