Can't pay via paypal
banjo
via web
Every time I try to pay via paypal it's failing.
PayPal said: Can't proceed with the payment, return to put.io.
I try to order the pro version with a german paypal account.
Thanks
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2 Posted by aft on 02 Apr, 2010 09:41 AM
Hello Banjo,
Sounds like PayPal cannot process your credit card. If you had made a payment via PayPal before, problem could be on our side. We'll look into it. Meanwhile:
Please feel free to contact us anytime, we'll be happy to help.
Thanks for reporting.
Cem
3 Posted by banjo on 02 Apr, 2010 02:12 PM
Hmm. I bought quite a lot with that account.
I even tried another one. Didn't worked. Even the Premium Upgrade is not working.
I would love to get a Pro version before all the slots are gone.
Thanks Cem!
4 Posted by Alper99 on 02 Apr, 2010 02:59 PM
addition to that, is there any other form of payment where a credit card is not required?
Not everyone uses one.
5 Posted by aft on 02 Apr, 2010 04:11 PM
Hi guys,
PayPal error code for this situation is 10417. We are looking into this. No charges have been made to your PayPal accounts because of this error. Here is PayPal's description:
10417: Transaction cannot complete.
Long and a bit technical explanation is:
"It is possible that the payment method the customer chooses on PayPal might not succeed when you send DoExpressCheckoutPayment. The most likely cause is that the customer’s credit card failed bank authorization.
Another possible, though rare, cause is that the final OrderTotal is significantly higher than the original estimated OrderTotal you sent with SetExpressCheckout at Integration Point 1, and the final OrderTotal does not pass PayPal’s risk model analysis.
If the customer has no other PayPal funding source that is likely to succeed, DoExpressCheckoutPayment response returns error code 10417. Instruct the customer that PayPal is unable to process the payment and redisplay alternative
payment methods with which the customer can pay."
Please log in to your PayPal account to check. Entering an another credit card or adding check option to PayPal funding sources may help. After this issue is resolved with PayPal, you may renew your order.
6 Posted by Daniel on 02 Apr, 2010 05:49 PM
I don't think it's related to my Paypal account. It seems that it's a configuration issue on Put.io's side. I added a credit card to my Paypal account and doesn't change anything. Please solve the issue before all of the slots are gone :(
7 Posted by banjo on 02 Apr, 2010 11:08 PM
I have one Credit Card and another account added to my PayPal. Both of the accounts have different Credit Cards (MasterCard/Visa).
The only thing I can think of is that both Credit Cards are from germany. Maybe there is the issue?
8 Posted by data2000 on 03 Apr, 2010 12:14 AM
Something i thought of if it helps, but doesn't PayPal have a verified user setting you have to set up now a days just like eBay
9 Posted by Daniel on 03 Apr, 2010 01:54 PM
Yep, I'm verified. Paypal is working fine with other US services. Problem is on put.io's side definitely... please fix :(
10 Posted by banjo on 04 Apr, 2010 02:18 AM
Is there any way of reserving spots for the people who have this problem until it's resolved?
I also tried another os. Windows and MacOSX with different browsers are not working for me.
Thanks Guys!
11 Posted by aft on 04 Apr, 2010 09:51 AM
Sorry to say, no progress has been made yet. We are still trying to find a solution.
We've reserved slots for the people who had this issue.
I'll keep you posted about it.
12 Posted by Daniel on 04 Apr, 2010 09:55 AM
That's nice from you, man. Looking forward to use put.io in the future.
13 Posted by banjo on 05 Apr, 2010 05:33 AM
Thanks Cem!
Are you announcing progress in this thread?
14 Posted by Alper99 on 07 Apr, 2010 09:23 AM
Hi There,
Will another alternative payment option be added since some can't pay via paypal?
To be honest, if you are located in Turkey, wire transfer from a TR bank account to yours would be splendid as a payment option.
I would even wire to a staffs TR account, and he/she can use that amount to process my order since I can't use Paypal.
15 Posted by PCK on 07 Apr, 2010 01:28 PM
I have verified paypal account but no more credit card. So I am not able to upgrade. If you can arrange a bank account, I can transfer money.
16 Posted by nicknickolson on 07 Apr, 2010 06:41 PM
Trying the whole day to pay through paypal and it says: "At this time, we are unable to process your request. Please return to Put.io and try another option."
Whats is going on? Im using paypal many times per month for years now and never had problems. Please get this resolved
One question: Should my put.io account have the same email as my paypal account?
Because Im using different email adresses for paypal and put.io
17 Posted by E on 07 Apr, 2010 11:23 PM
Yea I am having the same issue. Paypal keeps telling me that they are unable to process my transaction. I use it all the time and I don't want to lose my spot.
18 Posted by Alper99 on 08 Apr, 2010 12:36 PM
I want to keep my account, but cannot pay due to paypal issues..
I kindly demand an extension on my account until this issue is solved since it is not my fault, or a payment alternative.
Fingers crossed for your answer,
Alper.
19 Posted by Daniel on 09 Apr, 2010 03:14 PM
Any update? My account is now in Limbo mode... if paypal issue is resolved, can I upgrade and get the 100 GB bandwidth upgrade still?
20 Posted by nicknickolson on 09 Apr, 2010 03:58 PM
I think they do not allow to pay from different countries, I have a paypal registered with an address in Germany, verified, and using it almost every day to pay online, but wiht put.io it doesnt work.
@STAFF if you want customers, please take care of this and sort it out with paypal, its a bad sign to start business like this.
21 Posted by rainer on 09 Apr, 2010 07:30 PM
damn,
can't pay with paypal.
getting 'at this time, we are unable to process your request. please return to put.io and try another option' error.
do have a german credit card in that account and use it all the time.
halp!!!
22 Posted by aft on 09 Apr, 2010 09:02 PM
We've read alot about this issue (API error 10417) And it looks like the bank who issued the credit card is denying payment to PayPal for this transaction. We don't know why, but changing the credit card registered in PayPal should solve the problem.
We extended the beta periods of people had this issue before 9th of April.
We didn't give up on this yet.
aft closed this discussion on 09 Apr, 2010 09:02 PM.
banjo re-opened this discussion on 09 Apr, 2010 11:19 PM
23 Posted by banjo on 09 Apr, 2010 11:19 PM
Thanks Cem for the reply!
At the moment I don't have another option for a credit card.
My german bank is "Deutsche Bank". Maybe that's helping?!
24 Posted by nicknickolson on 10 Apr, 2010 08:51 AM
@cem
you saying that you extended the beta for the users who have this problem but my account is on limbo mode, means I have only couple days left... :(
I will call paypal now to see if this is an issue of my bank, which I seriously doubt.
25 Posted by nicknickolson on 10 Apr, 2010 09:07 AM
So, just called paypal, they looked into this and told me that this is a problem of how the paypal API has been implemented on put.io. It has nothing to do with my account.
26 Posted by Daniel on 10 Apr, 2010 09:59 AM
Please put.io staff, fix this soon. You have such a magnificient service and you have loyal customers willing to pay. Would be a pity if this would fail because of a payment issue.
27 Posted by Alper99 on 10 Apr, 2010 10:15 AM
still on limbo mode. bummer.
28 Posted by banjo on 10 Apr, 2010 10:18 PM
I am in limbo mode too.