Can't pay via paypal
banjo
via web
Every time I try to pay via paypal it's failing.
PayPal said: Can't proceed with the payment, return to put.io.
I try to order the pro version with a german paypal account.
Thanks
Showing the most recent page of comments. View the first page
Comments are currently closed for this discussion. You can start a new one.
62 Posted by pakchoi on 22 Apr, 2010 07:23 PM
howdy, now im in limbo cant pay..pls help me..
63 Posted by ralome on 22 Apr, 2010 08:07 PM
Hey Hasan,
I am sorry to tell you this but after waiting all these days I am going to buy a rapidshare account. At least paypal is working with them. I dont know whats the holdup with put.io but you are def loosing customers here and may I point out "paying customers".
I am sorry but it's your loss not getting this issue cleared up asap.
bye
64 Posted by Daniel on 25 Apr, 2010 08:11 PM
wow, i just bought a put.io account. It worked with my german credit card. Thanks guys, you seem to have sorted it out.
There is only one thing left: since I was a beta tester I would have received that monthly 100 GB bandwidth plus, if payment would have been possible. Is it possible to add this now?
Thanks again!
65 Posted by banjo on 26 Apr, 2010 03:25 AM
Still no luck for me....
Support Staff 66 Posted by hasan on 26 Apr, 2010 10:39 AM
Hello Daniel, that's great to hear.
Sure. I've added your 100G's.
Thank you for subscribing.
Hasan.
Support Staff 67 Posted by hasan on 26 Apr, 2010 10:40 AM
Hello f3tch,
I'm so sorry this doesn't go smooth for everyone.
What error do you see?
Reply privately if you like: ***@put.io
Hasan.
68 Posted by banjo on 26 Apr, 2010 11:10 AM
Same error than before: Can't proceed with the payment, return to put.io.
69 Posted by load1An on 28 Apr, 2010 08:55 PM
Just for the record: Meanwhile paying worked for me (german paypal account). The paypal page appeared to be in turkish but it worked.
Support Staff 70 Posted by hasan on 29 Apr, 2010 02:59 PM
Hello fab1an,
Thank you, I'm glad it worked. We have forwarded German IP's to a
different payment API (Website Payments Standart) of PayPal. It works
for users in Germany but it's a pain in the ass when it comes to
upgrading and downgrading. Nonetheless it's better than nothing.
We're just about to roll out these changes for everybody.
Hasan.
71 Posted by nicknickolson on 29 Apr, 2010 06:18 PM
I can confirm, paypal works, just purchased a subscription. @ Hasan, can you please add the 100 GB bandwidth that I have earned as a beta tester.
thank you
72 Posted by Bobby on 30 Apr, 2010 01:10 PM
Hello there,
Same problem with paypal from the USA, linked to a verified credit card.
Contacted you by email but no response so I am posting here. Would like to be able to use your service but can't pay!
73 Posted by Gabor on 06 May, 2010 06:19 PM
bummer. the paypal problem is sorted out but i still cant pay because i use my paypal account without a credit card.
74 Posted by pipex on 03 Sep, 2010 10:04 AM
Similar problem here. I'm in France, when I click upgrade, I enter paypal but it keeps asking to add a credit card when I already have a verified credit card added. It's a shame, I was really hoping to test the service.
Support Staff 75 Posted by hasan on 03 Sep, 2010 12:11 PM
Hi guys, sorry about this.
Can you try your luck with the alternate PayPal API?
Here is the link: http://put.io/register/wps
This is something we did for our German customers, and this API might have
different rules.
--
Hasan Yalcinkaya
Co-founder, Put.io
-------------------------------------------------------------------------
LinkedIn: http://tr.linkedin.com/in/hasanyalcinkaya
Twitter: http://twitter.com/hafifuyku
On Fri, Sep 3, 2010 at 1:07 PM, pipex <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
76 Posted by pipex on 03 Sep, 2010 12:49 PM
I tried the link, but when I clicked upgrade it sent me to the regular upgrade page where the problem persisted.
However, I tried with a VPN connection to Germany, and the link worked without issues. So now I'm subscribed.
Do you have some geographic restriction for the http://put.io/register/wps registration method?
Thanks for your help.
Pipex
Support Staff 77 Posted by hasan on 03 Sep, 2010 02:51 PM
Oh, had I known that you already had an account I would have given you a
different link to switch PayPal API's. Sorry, my bad.
Yes, the alternative API is a pain for us, so we're only using it for German
and Australian IP's. Everybody else goes through the regular API, unless
they use the different URL.
Glad it worked out.
Here's the info if you already have an account with put.io:
1- login to your put.io
account
2- visit this url: http://www.put.io/account/paymentmethod/m/1
this will switch your payment gateway to PayPal Website Payments Standart
3- pick a plan and try PayPal again.
--
Hasan Yalcinkaya
Co-founder, Put.io
-------------------------------------------------------------------------
LinkedIn: http://tr.linkedin.com/in/hasanyalcinkaya
Twitter: http://twitter.com/hafifuyku
On Fri, Sep 3, 2010 at 3:52 PM, pipex <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
78 Posted by Ranjeet on 08 Sep, 2010 02:49 PM
Dear Hasan,
I am from India, was a user of put.io beta, now I want to upgrade my plan, followed the method as described by you in Post# 77. but Paypal is still asking me to add a new credit/debit card to my account. I have sufficient balance to make the payment.
Can you suggest some solution.
Ranjeet
Support Staff 79 Posted by hasan on 08 Sep, 2010 02:57 PM
Hello Ranjeet,
I want to apologize on behalf of PayPal. They will use your balance for the
payments, but they require a credit card in order to start a subscription.
--
Hasan Yalcinkaya
Co-founder, Put.io
-------------------------------------------------------------------------
LinkedIn: http://tr.linkedin.com/in/hasanyalcinkaya
Twitter: http://twitter.com/hafifuyku
On Wed, Sep 8, 2010 at 5:51 PM, Ranjeet <
***@tenderapp.com<tender%***@tenderapp.com>
> wrote:
aft closed this discussion on 13 Sep, 2010 05:12 PM.