"zip" feature now unusable
Hello guys,
I had absolutely no problem using the "zip selected" function until the latest update that is supposed to have fixed issues for several users. Unfortunately the said update completely broke it for me and I am now completely unable to download any zip file. The download starts, then breaks, and the downloaded .zip file is incomplete.
I'm willing to help if some more details are needed, but as for now this feature is unusable for me.
Thanks for your support.
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2 Posted by kwyxz on 18 Jan, 2011 11:29 PM
More details:
I am using Chromium browser version 6.0.472.63 (59945) Debian 6.0, under 64bit Debian GNU/Linux and not using any download manager
3 Posted by iArash on 19 Jan, 2011 10:20 AM
i'm having the same problem it downloads until 30% then it stops!!!!
i'm using mac OSX 10.6.6 and speed download 5.2.22
4 Posted by jyp371 on 19 Jan, 2011 10:25 AM
I've the same problem with Mac OS 10.6.6 and speed download 5.2.22.
Thanks for your support.
5 Posted by tunix on 19 Jan, 2011 10:27 AM
Hello kwyxz and iArash,
After we changed to our new ZIP architecture, we started to face unexpected server problems which also resulted as unresponding servers. Your failed downloads might probably be related with these kind of shortages (this is a guess for now).
Currently we're working on these problems to make the best experience and as part of the solution, I've just increased some limits on our servers which we lowered earlier this morning to stabilize our system.
If you still have some problems such as failed downloads, please give us the links you're trying to download, write more feedback about what you do exactly and what happens as a result.
Thanks for your patience and sorry for any inconvenience you may have.
6 Posted by kwyxz on 19 Jan, 2011 10:35 AM
Thanks for the reply tunix. I managed to download my files by getting them one after another. I'll try again later and will let you know how it goes.
7 Posted by jyp371 on 19 Jan, 2011 11:07 AM
Hi Tunix,
With this server : https://fr03.put.io/zip-stream/ the download stop at 66,67%. With the other like : https://frc04.put.io/zip-stream/ and https://frb01.put.io/stream-basket/ there is no problems.
Support Staff 8 Posted by aybars.badur on 19 Jan, 2011 11:13 AM
Hi jyp371,
about the fr03, did it stop like right now, or a couple of hours ago ? or last night ?
Thank you
9 Posted by jyp371 on 19 Jan, 2011 11:18 AM
I started the download today at 11h56 AM and it stop five or six minutes later.
10 Posted by iArash on 19 Jan, 2011 11:46 AM
i just downloaded 4607.2 MB with the https://frc02.put.io/ and it downloaded perfectly without any problem
Thanks ;)
11 Posted by pagan on 19 Jan, 2011 12:19 PM
This comment was split into a new private discussion: "zip" feature now unusable
https://frc04.put.io/ just stopped at 75%. (until five minutes ago, dl problem had been solved but this server failed)
12 Posted by pagan on 19 Jan, 2011 12:29 PM
it seems that the problem does not occur if the downloading file is not that big (for instance, I just downloaded a 106 mb file right now)
13 Posted by thedewil on 19 Jan, 2011 01:53 PM
I can't download anything, even without using zip feature from frb03.put.io. I have tried changing servers but there has been no change. I was downloading http://put.io/file/12499813 but it is now stopped at %3. We're wasting our bandwidth with the errors of your service.
14 Posted by pselviakcay on 19 Jan, 2011 03:51 PM
I tried the new zip service as you suggested it but the downloaded file is corrupt and I still lost bandwidth. It was never reliable but now it is even worse.
15 Posted by aft on 19 Jan, 2011 03:57 PM
Hey guys,
Unfortunately the new system didn't work properly and we've rolled back the update. The zip stream links created between 17th and 19th of Jan will not work.
The new zip mechanism created a very high local network traffic and caused temporary paralysis of the whole system. That's why download and stream links did work on and off.
Everything should be working fine at the moment.
Now what we are going to do is, improve the old system with what we learned from the new one in the following days.
PS. If you lost some bandwidth testing this feature, please let us know so we can reimburse it.
Thanks for your patience and feedback.
Cem
aft closed this discussion on 19 Jan, 2011 03:57 PM.