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Free Download Manager caps out at 200-300k/s then disconnects from server after apx 30 seconds

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noip

02 Sep, 2010 07:23 PM via web

Running windows 7 64 bit. Last week I signed up for put.io. (Love it btw.) Free Download Manager was downloading at apx 2-3mb/s. However, the last couple of days Free Download Manager has inexplicably capped out at 200-300kb/s and then drops the connection with put.io server after about 30 seconds or less.

I'm resorting to downloading without Free Download Manager through my browser dialogue, which is downloading find but only at 200-500kb/s as usual.

  1. 2 Posted by noip on 02 Sep, 2010 07:24 PM

    noip's Avatar

    PS. I forgot to mention that I've entered my username and password in Free Download Manager, no problems there.

  2. Support Staff 3 Posted by hasan on 03 Sep, 2010 08:43 AM

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    Hello Adam,

    Most certainly this is a fluctuation in the quality of bandwidth between our
    ISP's.

    Did you try using the "alternate route" on your settings page?

    Cheers,

    --
    Hasan Yalcinkaya
    Co-founder, Put.io

    -------------------------------------------------------------------------
    LinkedIn: http://tr.linkedin.com/in/hasanyalcinkaya
    Twitter: http://twitter.com/hafifuyku

    On Thu, Sep 2, 2010 at 10:27 PM, Adam <
    ***@tenderapp.com<tender%***@tenderapp.com>
    > wrote:

  3. 4 Posted by noip on 03 Sep, 2010 09:23 AM

    noip's Avatar

    Thanks for the response. I actually always use "alternate route". I'll keep my eye on it.

    Cheers

  4. 5 Posted by noip on 03 Sep, 2010 06:56 PM

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    I changed my setting to the regular route and it did the same thing. As you can see in the image attached that my download stopped at 50%.

  5. 6 Posted by aft on 11 Sep, 2010 01:13 PM

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    Hi Adam,
    We couldn't find out yet what the cause of this problem. If you don't have enough bandwidth (full size of the file, even if you've downloaded some parts of it) available, the download may stop.

    I can suggest a workaround for this:

    • While adding the download to FDM, click on the Advanced button at the bottom.
    • On the Connection tab, there is a Sections group. Increase the Maximum number to 12.

    This will ensure FDM to open multiple connections to get the file. If one connection fails, the other one will pick it up and continue.

    I'm also adding a screenshot for the dialog boxes i mentioned.

    Have a nice day,
    Cem

  6. aft closed this discussion on 11 Sep, 2010 01:13 PM.

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