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downloads do not work. get "bad gateway" error

nutsandhoney's Avatar

nutsandhoney

17 Feb, 2012 05:19 AM via web

I am having problems downloading a few files. when I try to download I get a 500 error (I think). "Bad gateway."

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  1. Support Staff 32 Posted by aybars.badur on 22 Feb, 2012 10:29 AM

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    Hi Desert_Frog,

    We can't know why noknok or roku is giving an error, can you contact them for the problems, so they can contact us if the problem is on our side.

    Can you reach your files on Put.io ?

    Thank you,

  2. 33 Posted by Red on 22 Feb, 2012 12:58 PM

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    Hi,

    My Mp4s are still not streaming. Originals are.

  3. Support Staff 34 Posted by aybars.badur on 22 Feb, 2012 02:12 PM

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    Hi Red,

    Can you give me any of the not working urls ?

    Thank you,

  4. 35 Posted by Red on 23 Feb, 2012 11:39 AM

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    Seems to be working today thanks.

  5. 36 Posted by nice4dice on 23 Feb, 2012 01:21 PM

    nice4dice's Avatar

    I am getting same problem "Unexpected Result (501)" and can't download my files. Since your service is unusable because of your fault, I want a refund for the time I am not able to use it - e.g 1 month for free would be ok.

  6. Support Staff 37 Posted by aybars.badur on 23 Feb, 2012 02:10 PM

    aybars.badur's Avatar

    Hi,

    I believe I fixed the problem with zip & download feature, can you please let me know if you are still having the problem.

    @nice4dice, This is happening for the last 4-5 days at most and its not happening with all the files. So I can't give a refund for whole month, but if you let me know how much bandwith you lost on this, I want to give it back. And please send me the urls of the files if you are still seeing the problem, so I can check.

    Thank you,

  7. 38 Posted by nice4dice on 23 Feb, 2012 03:14 PM

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    This comment was split into a new private discussion: downloads do not work. get "bad gateway" error

    Your response clearly shows that kind of arrogant company I am dealing with. (You know that I do not have the tools to give you (proof) estimates on lost bandwidth.) I am considering posting your reaction to my suggestion that customers should receive a compensation for 5 day outage in the comment section on sites that recommended/linked me to put.io. I love put.io, but I am deeplydisappointed how I am treated as a paying customer.

  8. Support Staff 39 Posted by aybars.badur on 23 Feb, 2012 03:57 PM

    aybars.badur's Avatar

    Hi nice4dice,

    You got me wrong, I don't want any kind of proof, just tell me how much bandwith you lost because of this, we just trust you about it.

    You know we have fully refunded many people because of the paysites, even its not totally our fault.

    I know you are angry - being a regular user myself I hate when this kind of things happens too - but its not possible to refund for 5 days - its practically impossible to make refund for 0.8$s

    Thank you,

  9. 40 Posted by nice4dice on 23 Feb, 2012 05:43 PM

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    Do whatever you consider it to be right. I am not haggling over a dollar.

  10. 41 Posted by Desert_Frog on 24 Feb, 2012 07:08 PM

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    Re; your posting #30 and 32.

    Thanks for reply.

    This is not first problem of this type. Had similar 8mo ago after noknok included Put.io in their channels.

    Yes, i am able to reach/search my files going direct to my Put.io account.

    Roku has no function over any errors. noknok, stated they were working on a fix for video file formats that was needed for certain files that did not work with Put.io. That was several months ago. No fix yet.

    Hardly any info coming from noknok, (about anything). Not a good sign.

    Other sites via noknok are still working for downloads to Put.io via noknok, ie: ShowRSS; Torrenz, etc. But seems Torrent Butler is not working now with any download/sent to Put.io.

    Another question: without a URL, can i go to a torrent dl site direct thru Put.io account ? Thanks for your help.

  11. 42 Posted by Ross on 25 Feb, 2012 11:01 PM

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    I has this problem when using Free Download Manager (see http://help.put.io/discussions/problems/2551-free-download-manager-...) which was then resolved, but now I'm having problems again.

    I decided to switch to the US servers hoping they'd be more stable/updated, and I'm still having problems :(

    12:55:03 AM 2/26/2012 Starting download...
12:55:03 AM 2/26/2012 GET /download-file/10332/28423737 HTTP/1.1
    Referer: https://s04.put.io/download-file/10332/
    Cookie: ssid=<REMOVED>
    Host: s04.put.io
    12:55:05 AM 2/26/2012 HTTP/1.1 502 Bad Gateway
    Server: nginx
    Date: Sat, 25 Feb 2012 22:55:12 GMT
    Content-Type: text/html
    Content-Length: 166
    Connection: keep-alive
    Keep-Alive: timeout=60
12:55:05 AM 2/26/2012 Unknown network error
12:55:05 AM 2/26/2012 Pause 5 sec.

    :(

  12. Support Staff 43 Posted by FooVio on 01 Mar, 2012 10:30 AM

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    Hello,

    I assume this was solved after the weekend. Does your problem still continue?

  13. 44 Posted by Ross on 01 Mar, 2012 10:41 AM

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    Nope, out of 18 files, only 4 work (in Free Download Manager). It doesn't seem to be server specific (having working and failing downloads across several *.put.io servers), also doesn't seem to be dependent on when I downloaded the files (some from 1 torrent work while others don't)

    12:35:01 PM 3/1/2012 Request...
12:35:01 PM 3/1/2012 GET /download-file/10332/28685254 HTTP/1.1
Referer: https://s04.put.io/download-file/10332/
Cookie: ssid=<removed>
Host: s04.put.io
12:35:03 PM 3/1/2012 HTTP/1.1 302 Found
Server: nginx
Date: Thu, 01 Mar 2012 10:34:57 GMT
Content-Type: text/html; charset=utf-8
Connection: keep-alive
Keep-Alive: timeout=60
X-Powered-By: PHP/5.2.13-0.dotdeb.1
Location: https://s04.put.io/download-file/10332/28685254
Vary: Accept-Encoding
Content-Length: 118
Expires: Thu, 01 Mar 2012 10:34:56 GMT
Cache-Control: no-cache


12:35:03 PM 3/1/2012 GET /download-file/10332/28685254 HTTP/1.1
Referer: https://s04.put.io/download-file/10332/
Cookie: ssid=<removed>
Host: s04.put.io
12:35:04 PM 3/1/2012 HTTP/1.1 302 Found
Server: nginx
Date: Thu, 01 Mar 2012 10:34:58 GMT
Content-Type: text/html; charset=utf-8
Connection: keep-alive
Keep-Alive: timeout=60
X-Powered-By: PHP/5.2.13-0.dotdeb.1
Location: https://s04.put.io/download-file/10332/28685254
Vary: Accept-Encoding
Content-Length: 118
Expires: Thu, 01 Mar 2012 10:34:57 GMT
Cache-Control: no-cache


12:35:04 PM 3/1/2012 Unknown network error

  14. 45 Posted by Sikwan on 01 Mar, 2012 10:36 PM

    Sikwan's Avatar

    Hi aybars badur

    Using Folx (Download manager on Mac), I am still having error 502.

    When I add several task ( 22 Url for example), only two or three start and all of the others crash with a 502 code.

    If I wait for the end of the downloads and relaunch the task, multiple will start and I keep going until all my files are on my computer.

    The servers are s01 / s02 / s03 / s04 ...

    Anyone else have the problem ?

    (Not that the file i'm trying to download was added two days ago. )

  15. 46 Posted by Xyzzy on 02 Mar, 2012 01:09 PM

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    Same problem for me. I've been getting a 502 when trying to download any file using cURL for quite a while now. Downloading directly from a browser works fine. Not being able to use cURL makes it a lot more inconvenient. I've built up a collection of convenient Python scripts to handle the downloading which are now useless.

  16. 47 Posted by Diego Sana on 02 Mar, 2012 03:26 PM

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    Same problem here. Download from browser works fine, download from Free Download Manager gives error 502. This is a big deal, because when downloading from browser, it does not open more than 1 connection (like fdm does) and downloads comes at only 1/5 of the my dsl max speed.

  17. Support Staff 48 Posted by FooVio on 02 Mar, 2012 03:42 PM

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    Hello all,

    Turns out this is related with apache. Sometimes (randomly) it gives 502 on download links. If you refresh the page it works. But as download managers open multiple connections, your download might crash.

    We are changing the download links now. They will be live on monday. Meanwhile, please use the stream links to download the files. Thank you for your patience and sorry for the trouble.

  18. FooVio closed this discussion on 09 Apr, 2012 03:29 PM.

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