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unable to downgrade my account because of "payment method"

Simon's Avatar

Simon

23 Nov, 2011 09:20 AM via web

When I try to downgrade the following message appears:
Sorry, we currently don't support upgrade/downgrade with this payment method.

I pay monthly via PayPal.

  1. Support Staff 2 Posted by hasan on 24 Nov, 2011 09:25 AM

    hasan's Avatar

    Hi Simon, yes. Sorry about that.

    We are forced to use another lesser PayPal API in some countries, and that
    API does not support upgrades & downgrades. My friend Aybars is going to
    help you.

    --
    Hasan Yalcinkaya
    http://put.io
    http://pilli.com

  2. Support Staff 3 Posted by aybars.badur on 24 Nov, 2011 11:24 AM

    aybars.badur's Avatar

    Hi,

    I need to lock your account for this, when you login you will see three packages and you can select one and subscribe to it.

    So please let me know when its allright to lock your account.

    Thank you.

  3. 4 Posted by Simon Karl on 25 Nov, 2011 09:49 AM

    Simon Karl's Avatar

    Hi. Its allright to lock my account today - let me know how to proceed.

    Simon.

    On Thu, Nov 24, 2011 at 12:24, aybars.badur <
    ***@tenderapp.com> wrote:

    >
    > ## REPLY ABOVE THIS LINE to add comments to this issue ##
    >
    > From: aybars.badur (Support staff)
    > Subject: unable to downgrade my account because of "payment method"
    >
    > Hi,
    >
    > I need to lock your account for this, when you login you will see three
    > packages and you can select one and subscribe to it.
    >
    > So please let me know when its allright to lock your account.
    >
    > Thank you.
    >
    >
    >
    > View this discussion at our support site online:
    > http://help.put.io/discussions/problems/1987-unable-to-downgrade-my-account-because-of-payment-method
    > Reply with #ignore to stop receiving notifications for this discussion.
    >
    >
    >

  4. Support Staff 5 Posted by aybars.badur on 25 Nov, 2011 09:56 AM

    aybars.badur's Avatar

    Hi,

    When you login you will see 3 packages, just click one and it will redirect you to paypal, and you can create a new subscription,

    For the record you have 500gb bandwith available now, after you purchase, please let me know, so I can double check and if its gone I'll add bandwith to your account.

    If you see any errors or problems please don't hesitate to write to us.

    Thank you.

  5. 6 Posted by Simon on 25 Nov, 2011 11:20 AM

    Simon's Avatar

    Ok, I am now on the Basic plan but as you expected it- my bandwith is down to 20GB

  6. Support Staff 7 Posted by aybars.badur on 25 Nov, 2011 12:27 PM

    aybars.badur's Avatar

    Hi,

    Glad it worked fine, I updated your account bandwith to 500gb back.

    Please let me know if you see any problems.

    Best Regards,

  7. FooVio closed this discussion on 09 Apr, 2012 03:47 PM.

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